Which products can't be returned to store?
The following products are not refundable unless faulty:
- Baby food and milk
- Chilled and frozen products
- Fireworks
- Entertainment items where the seal is broken
- Photo books, acrylics and canvases bought from the photo shop
- Gift cards, e top-ups, lottery tickets and scratch cards
For hygiene reasons, we can't offer refunds on earrings.
Medicine bought from the shop floor can be returned for a refund or exchange, however it must be sealed, in its original packaging. In addition, products bought from LloydsPharmacy in store needs to be returned to the LloydsPharmacy counter and not the customer service desk.
Have a look at our refund policy for more information.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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