Contact us (2024)

FAQs

How to respond to customer inquiries sample? ›

Hello [customer name], Thank you for contacting us. We've received your query and our team is looking into it. We do our best to respond to every email within 24 hours, so you should be hearing back from one of our customer service team members soon.

Thank you for your email requesting information about [subject]. [Include information requested, or offer to provide information at a later date if needed.] I hope this information is helpful. If you have any additional questions or require further assistance, please don't hesitate to reach out.

Thank you so much for getting in touch! We want to confirm that we received your request for information regarding our services, and we will contact you within [x] hours with a comprehensive response. However, if you require immediate assistance, do not hesitate to call our helpline [phone number].

Be upfront: Politely assert your need for a response. You could start with phrases like, “I would greatly appreciate your feedback on this matter,” or “Please let me know your thoughts on the above points.” Express urgency if necessary: If a reply is time-sensitive, clearly indicate the urgency.

You should thank the customer or client for their inquiry, interest, or business, and express your hope or confidence that they are satisfied, happy, or successful. You should also use a courteous and professional closing, such as "Sincerely", "Best regards", or "Kind regards", and sign your name and title.

To reply to an email message:

You can also click the Reply arrow to respond to the message. You may want to double-check the To: and Cc: fields to make sure you're sending your message to the correct people. If you are replying to all recipients, the additional recipients will appear in the Cc: field.

When said in response to something you said it indicates they agree, or fully understand. Without context, like when you walk into a room, smile and say “definitely” back. If said in response to something you said, say something like “you got it, guy” and smile, or just smile and give them a high five or a fist bump.

How do you respond to a customer quote request? ›

if someone says “do I know you” just say that you do know that person just say that you've seen them around places before then just say that you guys have met before and if that person feels confused then say that you might got the wrong person.

"I would like to request something." Example, "I would like to request your attendance at the meeting." This is a formal sentence which means, "Please come to the meeting." I would like to request. You can imagine this as meaning, "I want" or "I need" or "Please do this." "I would like to request something.