ANZ Phone Banking | Register here (2024)

FAQs

Why can't I access my ANZ account? ›

I've been logged off or can't log on

If you are still having difficulties, please call ANZ Internet Banking Customer Service, 8am-6pm, Monday to Friday, excluding public holidays, on 132 411 (call rates may apply for cell and payphones). International callers dial +679 321 3000 (international call rates may apply).

General enquiries

Call ANZ on 13 13 14 or +61 3 9683 9999 (from overseas), or message us securely in the ANZ App.

Call us anytime, anywhere

Call us from within Australia for the cost of a local call (mobile phone rates apply). If you're overseas, dial +61 3 8699 6969 (international rates apply).

1 Dial 0800 103 123 Or +64 4 472 7123. 2 Say or enter your customer number followed by the # key.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

Contact Your Bank

Contact your bank immediately if your account is frozen to find out what your bank's freeze rules might be, what steps need to be taken, and to make sure there hasn't been a mistake.

+61 3 9683 9999

Or, you can speak to a consultant between 8am – 8pm Weekdays (AEST).

By setting yourself up with ANZ Internet Banking, ANZ Phone Banking and/or ANZ Mobile Banking you'll have full access to your banking while travelling, giving you the ability to manage your accounts, pay bills and transfer funds anytime, anywhere. 7 – Take important phone numbers.

For ANZ Phone Banking or if you wish to transfer funds to a country not shown in the list of destination countries in ANZ Internet Banking or ANZ Internet Banking for Business, please call the International Support Centre on 1800 681 683 or +61 03 8565 7229.

ANZ in the United States of America

Its business is concentrated on corporate and investment banking services and international trade finance. The main focus of the investment banking activity is to provide specialist strategic and financial advisory services to major companies, institutions and governments.

How do I contact ANZ Direct online? ›

If you are unable to resolve your issue using these tips, please contact the ANZ Direct Online Helpdesk on 0800 269 347 / +64 4 472 5546.

Notify us when travelling overseas

To notify ANZ of your international travel plans: Log in to ANZ Internet Banking. Select Contact in the header. Choose Let us know before you travel.

For more information, please call the ANZ Internet Banking HelpDesk on 0800 368 524 (international customers, please call +64 4 473 0370), 24 hours a day, 7 days a week.

Open the ANZ App on your mobile device. Swipe through the carousel and tap Get started then enter your Customer Registration Number (CRN) and tap Continue. Choose to register using your ANZ App PIN, ANZ Internet Banking password, or your Telecode (your Phone Banking PIN). Enter your preferred details and you're done.

Your customer number is a number unique to you and is what you use to register for or log in to ANZ Internet Banking and ANZ goMoney as well as ANZ Phone Banking. This can be found on the back of most ANZ credit and debit cards.

After three incorrect login attempts

If you've tried to log in to ANZ Internet Banking with an incorrect password, your CRN will be suspended after three incorrect attempts. If this happens, don't worry, call us to get back online on 13 33 50 (+61 3 9683 8833 from overseas) 24 hours a day, seven days a week.

If your details can't be confirmed and/or verified, usage of your accounts could be restricted and you may not be able to apply for new products. This can include, for example, restrictions on withdrawals or purchases on a card.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.