The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.
The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.
Auto Insurance Companies with the Most Complaints
Source: NAIC Complaint Index
Popular Insurance Companies with the Most Complaints
Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.
To learn more, check out WalletHub’s guide to the best car insurance companies.
This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
FAQs
The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.
Which insurance companies have the most complaints? ›
Ratio for Complaint Years 2022, 2021, and 2020
| 2022 Rank | Company Name | 2022 Approx. Exposure Count |
|---|
| 1 | Garrison Property and Casualty Insurance Company | 115,066 |
| 2 | American National Prop & Cas Co | 82,749 |
| 3 | Safeco Insurance Company of Illinois | 58,402 |
48 more rowsRead on to learn how the top insurance companies ranked and what affected claims satisfaction in 2024.
- Amica, AIG, and Erie Insurance top the list for consumer satisfaction with property claims, according to a 2024 study by J.D. Power.
- Travelers and Homesite are rated at the bottom for customer service during claims.
Claim denial rates by insurance company
| Company | Claim denials |
|---|
| UnitedHealthcare | 32% |
| Anthem | 23% |
| Aetna | 20% |
| CareSource | 20% |
1 more rowMay 15, 2024
Best Car Insurance Companies of May 2024
| Best car insurance category | Company winner |
|---|
| Best insurance company overall | Travelers |
| Best insurance company for affordability | NJM |
| Best insurance company for accident forgiveness | Geico |
| Best insurance company for having few customer complaints | American Family |
4 more rows4 days ago
It's important to know some of the reasons State Farm will deny claims. They might claim that you missed a payment, have lapsed coverage, insufficient evidence, lack of medical records, lack of witnesses, that you had a previous injury, that you really aren't that hurt, etc.
What is the #1 insurance in America? ›
1. State Farm. State Farm is the largest car insurance provider in the US, accounting for almost 17% of the overall market. The figure is equivalent to over $8 billion more in direct written premiums compared to the next-ranked insurer.
Which company has highest customer satisfaction? ›
Merck has the highest score for customer satisfaction in the latest Management Top 250 ranking, followed by Genpact and Intel.
Who's the best homeowners insurance? ›
In our detailed analysis of the best homeowners insurance companies, our team selected Allstate as our top overall pick. We also ranked State Farm for its affordable coverage options and Farmers for its customizable coverage.
What's the worst medical insurance company? ›
Using that analysis, the AAJ compiled a list of the 11 worst insurance companies in the country:
- AIG.
- State Farm.
- Anthem.
- Farmers Insurance.
- United Health.
- Global Life.
- Liberty Mutual.
- Progressive.
Fraud: In rare cases, Progressive may suspect fraud or misrepresentation related to your claim and deny coverage on that basis. Lack of coverage: They could deny the claim if it is determined you do not actually have coverage for the type of loss or damage involved.
Which insurance company is best for claim settlement? ›
In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.
Which homeowners insurance company has the highest customer satisfaction? ›
The best home insurance companies at a glance
Amica: Best for consumer satisfaction. Andover Companies: Best coverage. Chubb: Best for high-value homes. Country Financial: Best for using an agent.
Who typically has the cheapest insurance? ›
The cheapest annual rates among companies in our analysis are offered by USAA, Erie, Auto-Owners, and Nationwide. These insurers have competitive sample premiums in multiple driver categories, including some categories that are typically costly to insure.
Which insurance companies have good customer service? ›
California Car Insurance Companies
| Best Car Insurance in California | Our Score | Customer Experience |
|---|
| Geico Learn More | 9.1 | 8.9 |
| Progressive Learn More | 8.7 | 8.6 |
| USAA Learn More | 9.2 | 9.2 |
| State Farm Learn More | 9.3 | 9.4 |
1 more rowApr 11, 2024
The most frequently overlooked umbrella liability coverage is personal injury liability.
Which homeowners insurance company is best at paying claims? ›
5 Best Homeowners Insurance Companies for Paying Claims
- American Family: Overall Pick for Paying Claims.
- State Farm: Our pick for new homeowners.
- Allstate: Our pick for extended coverage.
- Liberty Mutual: Our pick for discounts.
- Progressive: Our pick for bundling.
1,236 crore to agents in FY 2021. Max Life and LIC are the highest commission paying life insurers in India as their commission outgo is in excess of 5.5% of their total premium income, shows LIC's draft IPO prospectus. Max Life pays the highest commission to agents.
Which insurance company has the highest claims paid? ›
In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.
