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Does USAA Have Good Customer Service?
Since USAA has the highest customer satisfaction and financial stability scores, it’s one of the best companies for homeowners insurance. The company also ranks pretty well for affordability. After analyzing USAA’s customer satisfaction, financial stability and affordability ratings, we gave it a MoneyGeek score of 96 out of 100.
Customer Satisfaction Rating
Analyzing a company’s customer satisfaction rating can give you a good idea of its service quality. In the J.D. Power 2021 U.S. Home Insurance Study, USAA is ranked as the best insurance company, earning 882 out of 1,000. MoneyGeek gave it a 5 out of 5 rating for customer satisfaction.
Customer Complaint Index
The NAIC customer complaint index is another good way of judging a company's service quality, as it shows how many people have filed complaints against the company. Compared to the national median of 1.00, USAA's NAIC score is 0.46. This means that the company receives significantly fewer complaints than the average insurer.
Financial Stability Rating
It’s important to know the financial strength of an insurance company before buying a policy since this has a significant impact on the processing of your claims. AM Best is an organization that rates companies based on their financial stability. It gave an A++ rating to USAA, which means that the company has a superior ability to meet its ongoing insurance obligations.
What to Expect From USAA Homeowners Insurance
MoneyGeek explains what to expect during the process of getting a USAA’s homeowners insurance policy as well as what to expect as a policyholder to help you understand how it works.
1
Getting a quote
It’s easy to get a quote from USAA since the company offers personalized quotes on its website. You can start by signing up for an account and providing the necessary information.
2
Customer support
If you want to contact USAA’s customer service representatives, you can do so by calling 210-531-8722 or 800-531-8722. You can also fax your concerns at 800-531-8877.
3
Filing a claim
You can file a claim with USAA by calling 210-531-8722 or 800-531-8722. The company also allows you to file a claim online through its website or mobile app.
4
Canceling your policy
USAA allows policyholders to cancel their policy online by signing in to their accounts. You can also cancel a policy by calling 800-531-USAA (8722).
FILING A HOMEOWNERS INSURANCE CLAIM WITH USAA
USAA allows claims filing through its website or mobile app, making it easy for policyholders to file a claim online and receive a fast response. Policyholders can also call 210-531-8722 or 800-531-8722 to file a claim. The company’s representatives are available Monday to Friday, 6 a.m. to 10 p.m. CT and Saturday, 8 a.m. to 8 p.m. CT.
STATE AVAILABILITY
USAA’s homeowners insurance is available in Washington, D.C. as well as all 50 states.
How Much Does USAA Homeowners Insurance Cost?
Homeowners insurance generally costs an average of $1,979 per year. However, these costs may change depending on your home’s location, age, construction type and other factors. If you want to figure out the costs of your home insurance policy, it’s best to get in touch with a USAA agent to get an accurate quote.
Dwelling Coverage | Annual Premium |
|---|---|
100,000 | $1,261 |
250,000 | $2,020 |
500,000 | $1,652 |
The cost of a home insurance policy varies significantly depending on your location, personal coverage levels, replacement cost coverage and deductible amounts.
While $250,000 in dwelling coverage might be enough for some people, it’s best to find out how much you need by assessing the value of your home. You might also need to choose other coverage limits based on how much coverage you need.
MoneyGeek’s home insurance calculator can help you estimate your homeowners insurance cost based on your chosen coverage limits.
What Discounts Does USAA Offer?
USAA offers three types of discounts to its policyholders, which is less than the industry average of seven discounts. The company only offers standard discounts, including bundling, protective devices and claims-free discounts. It doesn’t provide any unique discounts with its home insurance policies.
Discount | Description |
|---|---|
Bundling | You can save up to 10% on your home insurance policy by bundling it with USAA’s auto insurance policy. |
Protective Device | If you have any security devices like home security systems and water sensors installed in your house, you will be eligible for a discount on your home insurance policy. |
Claims-Free | USAA will offer you a discount on your policy if you have not filed any claims for five or more years. |
MONEYGEEK EXPERT TIP
Bundling is a great way to save money on your insurance policy. With USAA, you can get great discounts on your homeowners insurance policy by bundling it with an auto insurance policy.
Which Coverage Types Does USAA Offer?
USAA’s homeowners insurance policyholders can get three add-on coverages, which is less than the industry average of five. These coverages include home rental coverage and contents replacement cost coverage. The company also offers earthquake coverage, a unique coverage that you can include in your policy for an additional cost.
USAA allows its policyholders to add various kinds of optional coverages into their policy for an additional cost. MoneyGeek’s explanation of these coverages will help you understand if adding them to your policy will benefit you.
1
Home Rental
USAA’s home sharing coverage will provide protection to you and your guests, no matter if you’re renting a room or your entire house.
2
Earthquake
This coverage helps pay for the damages caused by an earthquake.
3
Contents Replacement Cost
With this protection, USAA will replace your items at their actual cost, not at the depreciated value.
When shopping for a home insurance policy, it’s essential to ensure that all the standard coverages are included. Coverages like earthquake, flood and insect coverage are not usually part of the policy but can be added for an additional cost. If you really need these coverages, you should read the fine print before buying a policy. Fortunately, USAA does offer earthquake coverage.
Our guide can help you figure out how much coverage you need.
Dwelling
Dwelling coverage pays for the rebuilding of your home’s structure. It also covers some perils that may damage your home, including fire, lightning, wind and hail.
Personal Property
This covers the cost of damages to your personal items in case of theft, fire or loss.
Personal Liability
If any guest is injured on your property, this coverage will help you pay for medical bills, legal fees and other expenses.
Other structures
The other structures coverage protects structures that are not part of your house, like a fence or garage.
Loss of use
If your house becomes temporarily inhabitable, this coverage will help you pay for living expenses.
What Online Homeowners Insurance Tools Does USAA Offer?
USAA offers various online tools to its policyholders, making it easy to manage their accounts, make payments, file claims and more. MoneyGeek explains these tools below to help you understand how you can benefit from them.
Online Quotes
If you’re looking to get a quote for USAA’s homeowners insurance policy, you need to make an account and provide the necessary information.
Mobile App
You can download USAA’s mobile app from Google Play and the Apple App Store. It can help you pay bills, file claims and manage your account.
Online Claims
Filing a claim with USAA is straightforward and easy. The company lets you file a claim online through its mobile app or website.
Flexible Payments
USAA allows you to set a flexible payments plan and it does not charge any extra fees for that.
Calculators
USAA offers auto, home, savings, debt and retirement calculators to its customers.
Financial Advice Resources
With USAA, you can consult financial experts about buying a home, car, retirement planning and more.
Other USAA Insurance Products
Besides homeowners insurance, USAA offers various other insurance products, including flood insurance, rideshare insurance, valuable personal property insurance, life insurance and more. MoneyGeek explains these products below.
Type of Product | Description |
|---|---|
Flood Insurance | Since damages from floods aren’t usually covered in home insurance policies, USAA offers flood insurance. This helps you cover the cost of damages or loss to your property due to a flood. |
Rental Property Insurance | This provides protection for property that you rent out. It includes income replacement, personal liability and home-sharing coverage. |
Rideshare Insurance | USAA’s rideshare insurance policy helps drivers working for rideshare companies like Uber and Lyft cover the gap between their personal auto policy and the rideshare company’s policy. |
Valuable Personal Property Insurance | This provides extra protection for your high-value personal items and helps you pay for their repairing or replacement. USAA offers worldwide valuable personal property coverage. |
Life Insurance | USAA offers term and permanent life policies with flexible terms and added benefits for active-duty military personnel. |
Annuities | USAA provides deferred and income annuities, helping you get a steady income stream for the amount of time you choose. |
Umbrella Insurance | USAA's umbrella insurance policy will protect your home, vehicle and other assets in case of a lawsuit. |
Business Insurance | USAA provides business insurance to cover your small business and protect your property, employees and assets. |
Classic Car Insurance | If you opt for classic car insurance, USAA will assess your car and provide you with different rates based on how many miles you expect to drive it. |
Recreational Vehicle Insurance | USAA’s recreational vehicle insurance is helpful for people who own a motorcycle or a boat. The company also provides aviation insurance. |
Other | USAA offers travel, mobile phone, pet, special events and personal and commercial bonds protection. |
Methodology
To evaluate USAA as a homeowners insurance company, MoneyGeek analyzed the USAA website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
Mark Fitzpatrick has analyzed the property and casualty insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. Currently, he leads P&C insurance content production at MoneyGeek. Fitzpatrick has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.
Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.
sources
- J.D. Power. "2021 Home Insurance Study." Accessed May 25, 2022.
- USAA. "Contact Us." Accessed April 29, 2022.
- USAA. "FAQs: Filing a Claim." Accessed April 29, 2022.
- USAA. "Homeowners Insurance Quotes." Accessed April 29, 2022.
